(509) 534-1530    Get SUPPORT

SCW Blog

Get Yourself an IT Help Desk

Get Yourself an IT Help Desk

How much does your business rely on technology? Chances are that there is at least one solution your business can’t get by without--and where there is a technology solution, you can bet there will be users who need help with it. We’ll discuss how a help desk solution can help your business avoid downtime and general technology problems.

The problem that many businesses run into is that they need the assistance but can’t afford to hire the help needed for their internal help desk. Outsourcing a help desk can provide the same benefits at a fraction of the costs associated with hiring new employees. Here are some of the major benefits that a help desk solution can offer for your business.

Help Desk Support Can Minimize Downtime
Imagine a situation when your business’ employees keep running into problems with their technology. If they don’t know who to reach out to, they will continue to suffer from issues that keep them from getting work done. Any time when work isn’t being completed as it’s supposed to be can be considered downtime, regardless of the reason, and it’s expensive. If you have someone your employees can reach out to for assistance with their technology, you can minimize the amount of downtime. This keeps time wasted to a minimum while boosting productivity.

Help Desk Support Can Provide a Single Point of Contact
Of course, if you give your employees a list of numbers to call for help with their technology, they will look at it and wonder why it can’t just be a single extension or email address. Businesses that work with several vendors will have countless points of contact that can downright confuse most employees who don’t manage all of it as part of their daily duties. You can make it easy to get technology help by giving them one number to call for the help desk, or an email address/ticketing system that will give them a way to report problems and receive support as needed.

Help Desk Support Can Augment Your In-House IT
What happens if your internal IT department is so bogged down with requests for help that they can’t get to all of their other responsibilities? Software will fail to be patched properly, hardware might not be implemented on time, and your organization’s devices might be put at risk - all because you don’t have a help desk for your employees to contact for all of their simple questions. You can implement a remote help desk solution to share this burden with your IT department, so they have time to actually do their jobs.

Don’t let technology problems hold your employees back from getting their work done. To learn more about how your organization can implement a help desk solution, reach out to SCW at (509) 534-1530.

Tip of the Week: Using Some of Microsoft OneNote’s...
Cloud Applications Bring Businesses New Ways to Su...


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Thursday, May 23 2019

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Tip of the Week Security Technology Best Practices Business Computing Privacy Cloud Productivity Network Security Malware User Tips Cybersecurity Smartphones Communication Hackers Google Tech Term Microsoft Communications Hardware Internet Data Business Efficiency Email Innovation Passwords Mobile Device Backup Outsourced IT Browser Smartphone IT Support Business Management Managed IT Services Android Ransomware Applications Collaboration Software Mobile Devices Hosted Solutions Small Business Alert VoIp Windows 10 Network Wi-Fi Users Social Media Apps Internet of Things Bandwidth Data Backup IT Services Cloud Computing Miscellaneous Data Recovery Router Wireless Password Gadgets Holiday Office Access Control Computer Chrome Phishing Business Continuity Data Breach Virtualization Vulnerability IT Support Save Money Gmail Workplace Tips Paperless Office Microsoft Office Windows 10 Workers Patch Management Networking Employer-Employee Relationship Battery Saving Money Marketing Politics Data Management Word Managed IT Services Twitter Business Intelligence Company Culture BDR Blockchain Facebook Government Virtual Assistant Apple Computers Tip of the week Managed IT Service Net Neutrality Excel Cybercrime Data Security Settings Artificial Intelligence Automation Scam Mobility App VPN iPhone Wireless Charging Maintenance Office 365 Telephony Website Disaster Recovery Health Physical Security Dark Web Remote Computing Hosted Solution Voice over Internet Protocol Medical IT Tech Terms Managing Stress VoIP HIPAA Cortana Law Enforcement Upgrade Virus Information WiFi G Suite How To Healthcare Data Protection Value Compliance Spam Server Management Connectivity Certification News Mobile Security Amazon Storage Employee-Employer Relationship Content Filtering Tech Support Technology Tips Bring Your Own Device Printer Cryptocurrency Tablet Printing Analytics Avoiding Downtime Websites Unified Communications File Sharing Document Management Quick Tips Remote Control Entertainment Mobile Device Management Customer Service Streaming Media Recovery Telephone System WannaCry Operating System Error Electronic Health Records Google Drive Cleaning Travel Backup and Disaster Recovery Hybrid Cloud Antivirus Knowledge IT budget Paper Files Safety RAM E-Commerce User Security Digital Database Information Technology Troubleshooting Spam Blocking User Tip Machine Learning Downloads Spotify Training Hard Drive Plug-In Touchscreen Copy Education Employees Windows Two-factor Authentication Live Streaming Server Hard Drives Cables Reporting CrashOverride Productivity Time Management Comparison IT Management Ink Voice over IP Microsoft Teams Payment Business Technology Edge Tactics Managed IT Update Email Management Personal Information Telecommute Trends Security Cameras Remote Monitoring Remote Support Processors Botnet Microsoft Office 365 Paste Solid State Drive PowerPoint Help Desk WhatsApp SSD Office Tips Chrome OS Multi-Factor Security Specifications eCommerce Dongle instant Messaging Big Data Internet Explorer Current Events Outlook SaaS Smart Technology Telecommuting Data loss A.I. Cabling Wearables Spyware Authentication Hard Disk Drive Network Attached Storage Sports Printers Cost Management Hacking Lead Generation Inventory GDPR Human Resources Conferencing Licensing Online Shopping Worker Windows XP Vulnerabilities Sales Laptop Threat Managed Service Managed Service Provider Millennials Staff Movies Retail HP Authorization Telephone Systems BYOD Video Unified Threat Management Dark Data Congratulations Shortcut Profitability HaaS Freedom of Information Regulation Search Scheduling Eliminating Downtime Windows 7 Money Leadership Scalability Hiring/Firing Environment Wireless Internet Computer Care DDoS The Internet of Things Phone System Samsung Credit Cards Staffing Google Maps e-waste Proactive IT Webcam Printer Server Instagram Gaming Console Synergy Emergency Biometrics Encryption Employer Employee Relationship disposal Remote Monitoring and Management Video Games Hacker Emoji Thank You Gadget Yahoo Access Vendor Management IaaS Budget Automobile Autocorrect Television