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SCW has been serving the Spokane Valley area since 1997, providing IT Support such as helpdesk support, computer support, and technical consulting to small and medium-sized businesses.

How the Managed Service Model Revolutionizes IT Support

How the Managed Service Model Revolutionizes IT Support

When you consider technology management for your business, what comes to mind? Do you replace technology as it breaks, or do you take steps to prevent it from breaking in the first place? The traditional model of break-fix IT could be costing your organization an arm and a leg. We want you to know that there are better solutions out there than break-fix IT.

Break-Fix IT is No Way to Be

Sometimes a business will cite difficulty with technology management as the primary reason for their break-fix IT woes. They might not have the budget to hire an in-house technician, forcing them to deal with issues until they no longer can afford to. When general upkeep cannot occur, downtime is bound to happen, resulting in even greater losses. Businesses might wait until their technology is practically inoperable before addressing the issues they are facing—basically waiting until they cannot ignore it any longer.

This downtime is not the only loss which occurs from break-fix IT. You also lose out on the productivity that could be happening with a well-oiled IT infrastructure. The costs associated with downtime and lost productivity are wasteful and needless, and you can instead invest that time and money into other initiatives if you can just find a way to proactively take care of your technology.

Managed Services Can Change Your Business for the Better

The managed service model was created in an attempt to address these challenges. Managed service providers, or MSPs for short, provide technology management services to other companies that might not have the in-house resources or expertise to take care of their own technology. Maintenance occurs according to a service level agreement, something which lays out how much service you can expect and how much you pay for it each month. You get all of the services you need without the expensive up-front costs associated with break-fix IT.

Even if your company has an established in-house IT department, managed service providers can present value for your organization. We bet that your IT staff could use a little bit of help, even on the best of days, especially if they have to juggle innovations with general upkeep and maintenance. You can make things much easier on your staff if you provide them with some additional support from a managed service provider. You might be surprised by how much value you can get from one.

We understand that technology management is not every business’ strong suit, but it doesn’t have to be. SCW works to help businesses just like yours flourish despite their technology knowledge deficits. If you take proper care of your technology now, it could save you a lot of trouble later on. To learn more about what we can do for your business, reach out to us at (509) 534-1530.

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Wednesday, August 10 2022

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