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SCW has been serving the Spokane Valley area since 1997, providing IT Support such as helpdesk support, computer support, and technical consulting to small and medium-sized businesses.

Tip of the Week: Setting Your Outlook Out-of-Office Message

Tip of the Week: Setting Your Outlook Out-of-Office Message

During the holiday season, people are out of the office quite often, but unless this is properly conveyed to those reaching out to them, it could look like negligence on the employees’ part. To make sure you are as transparent as possible with your out-of-office time, be sure to set up a message. Here’s how you can do it in Microsoft Outlook.

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Why You Shouldn’t Follow Links You Randomly Receive

Why You Shouldn’t Follow Links You Randomly Receive

Paypal: Unusual activity suspended your account. For your safety confirm your identity here: [link]

We’re here to tell you, very simply, not to follow links that are in messages like these, and to instead confirm their legitimacy by navigating to the website directly in a new browser.

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Why BEC is Such a Negative Circumstance for Any Organization

Why BEC is Such a Negative Circumstance for Any Organization

It doesn’t always take a complicated malware or ransomware attack to break your business. Sometimes it’s as easy as someone sending you an email and pretending they have authority over you. Compromising a business email is one of the most common and easy hacking attacks to pull off, so you should be aware of how to put a stop to it.

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Tip of the Week: Learn How to Archive Your Emails in Outlook

Tip of the Week: Learn How to Archive Your Emails in Outlook

Sometimes you have an inbox that is chock-full of emails, but you just can’t bring yourself to delete them. After all, who knows what valuable information could be found in all these messages? The natural solution to keep you from wasting time digging through an inbox day after day just to find important information is to get those messages out of your inbox and into an archive of sorts. Today, we’ll walk you through how to do this for Microsoft Outlook.

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Tip of the Week: Tips to Help You Manage Your Inbox

Tip of the Week: Tips to Help You Manage Your Inbox

Managing your email can be challenging, especially if you are a business owner. We’re sure you get countless emails on a day-to-day basis, and it can be difficult to assign them priority or triage them accordingly. All of this leads to one messy inbox that can get in the way when you need simplicity most. How can you make sure your inbox’s organization is not holding you back from achieving maximum productivity?

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Tip of the Week: Using Filters to Organize Your Inbox

Tip of the Week: Using Filters to Organize Your Inbox

While email has remained a major communication tool for businesses for quite some time, a lot of us might still be struggling to keep it organized. Alternatively, a lot of us may have just given up, allowing our inboxes to become a virtual dump of old communications and check-ins.

Fortunately, with a little bit of time now, you can turn your inbox into an organized and useful resource again. 

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Phishing Email Subject Lines You Should Know

Phishing Email Subject Lines You Should Know

Even the best employees will encounter situations where they might accidentally put your organization at risk due to a phishing attack. What are some of the telltale signs of a phishing scam and how can you tell when you need to be cautious? The subject lines of phishing emails can be indicative of their threat level. Let’s take a look.

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A Few Tips for Securing Your Email Server

A Few Tips for Securing Your Email Server

All businesses rely on email, but we will admit that it’s not the sexiest technology solution out there. It’s more of a necessity rather than something you might get excited about implementing for your company. Still, this does not lessen its importance, so you should give it the same care you would any other aspect of your business’ IT infrastructure.

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How to Get Control of Your Inbox

How to Get Control of Your Inbox

As you read this sentence, think about the current state of your email inbox. Is it clean and crisp with only a handful of new emails on a daily basis, or is it an entangled mess filled with hundreds (or even thousands) of unread and often unimportant emails? If it’s the latter, you’re in luck; we’ve got some tips to help you finally get a grip on your email inbox.

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Are Your Remote Workers Dealing with Communication Fatigue?

Are Your Remote Workers Dealing with Communication Fatigue?

For many, working from home has been an adventure. A lot of workers were moved off site during the pandemic and now, a year later, are just now settling into working from home and the new expectations that this brings. People just had no idea how their job would change over the time they are away from their office. Today, we take a look at communications fatigue and what your business can do to help your remote workers from feeling overwhelmed. 

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Tip of the Week: Polling Your Outlook Contacts

Tip of the Week: Polling Your Outlook Contacts

Back in June, Microsoft applied an update to the Microsoft 365 version of their Outlook email platform, adding various features—including one that allows users to run a native poll through their email. Let’s go over how it works so that you can take advantage of this useful utility.

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Speed Up Your Email Communications with Gmail Templates

Speed Up Your Email Communications with Gmail Templates

Gmail is a popular option for businesses seeking to use email, one of the business world’s most popular solutions, seeing as it has a 33.7 percent market share. Many of these businesses may have found that they spend more time using Gmail than they would prefer. Fortunately, if this time is spent repeatedly writing the same message, there is a solution: Gmail templates.

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If an Email Subject is Urgent, Be Skeptical

If an Email Subject is Urgent, Be Skeptical

Important Update! Urgent! Expires in 1 Day! Confirm your Email Now! Your Password Has Been Stolen!

This type of messaging is often used in some of the most disarming phishing emails. As a business owner, you and your staff need to be vigilant when it comes to catching these scams.

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Switch the Hosted Email to Save Money

Switch the Hosted Email to Save Money

Email is one of the most common communication tools used by businesses, but not all options are as good as others. For this week’s tip, we’re recommending that you embrace hosted email in your own operations. Here’s why.

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Tip of the Week: Upping Your Efficiency with Email

Tip of the Week: Upping Your Efficiency with Email

Your business email is a very useful tool, if used properly. Unfortunately, there are plenty of ways that your email can also serve as a major time sink. For this week’s tip, we wanted to explore a few ways to help keep email useful, rather than distracting and stressful.

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Strengthening Communications for the New Year

Strengthening Communications for the New Year

A quick Google search for “the most important thing for a company to be successful” kicks back a huge number of results - with answers ranging from “effective team management” to “sales skills” to “good decision making” to “strong relationships.” What do the vast majority of these answers have in common? They all rely on effective communications skills. Considering this, it seems prudent to encourage the kind of communication that nurtures success.

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Tip of the Week: How to Use Email More Efficiently

Tip of the Week: How to Use Email More Efficiently

Email is almost certainly the most well-known solution that your business uses, so most users probably feel as though they have a pretty good handle on it. However, many of them are probably making things more difficult for themselves - and taking more time than they need to on it. This week, we’ll go over some easy tips to make your use of email more efficient.

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Tip of the Week: How to Identify (and Foil) a Phishing Attack

Tip of the Week: How to Identify (and Foil) a Phishing Attack

Phishing has been gaining notoriety in cybersecurity circles, as it has been used quite successfully in a variety of business infiltrations and data breaches. Many of the more well-known cyberattacks of the last few years were enabled by phishing. In order to protect your business’ interests, you and your team need to be able to identify these social engineering attempts. We’ll go over a few ways to do so for this week’s tip.

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Seven great Business Communications Options

Seven great Business Communications Options

Every business has to have some form of communication so they can interact with their customers and support the transactions that they make. Today, we’ll take a look at several communications options that the modern business has to improve its organizational communications.

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How to Set Your Out of Office Messages

How to Set Your Out of Office Messages

The business world depends on communication to function efficiently. In fact, you might say it’s grown to be little too connected, to the point where it’s considered odd or rude to not receive a reply back soon after sending an email. Even though it’s important to take a break every so often to maintain your sanity, it’s also important to maintain contact with important clients or customers when you are away from your workstation. This is where the out of office message comes into play. We’ll walk you through how to set up your message in Gmail.

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